Privacy Policy

1. Introduction

Nooryak Technologies ("Nooryak," "we," "us," or "our") operates the Nooryak CRM platform and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, register for an account, or use our customer relationship management software and related services.

By accessing or using Nooryak CRM, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

We may collect the following types of information:

• Account information: Name, company name, email address, phone number, country, and workspace details you provide during registration.
• Usage data: Log files, IP address, browser type, device information, pages visited, and actions taken within the platform.
• Business data: Customer records, leads, deals, communications, and other content you store in your CRM workspace.
• Payment information: Billing details processed through our secure payment partners (we do not store full card numbers on our servers).
• Communications: Support tickets, emails, and feedback you send to our team.

3. How We Use Your Information

We use collected information to:

• Provide, operate, and maintain the Nooryak CRM service
• Process registrations, authenticate users, and manage subscriptions
• Improve our products, features, and user experience
• Send service-related notices, security alerts, and support responses
• Comply with legal obligations and enforce our Terms of Service
• Detect, prevent, and address fraud, abuse, or technical issues

4. Data Sharing & Disclosure

We do not sell your personal information. We may share data only in these circumstances:

• With trusted service providers who assist in hosting, analytics, email delivery, or payment processing, under strict confidentiality agreements
• When required by law, court order, or governmental request
• To protect the rights, property, or safety of Nooryak, our users, or the public
• In connection with a merger, acquisition, or sale of assets, with notice to affected users

5. Data Security

We implement industry-standard security measures including encryption in transit (TLS/SSL), access controls, regular security reviews, and secure data centers. While we strive to protect your information, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your account and business data for as long as your subscription is active or as needed to provide services. Upon account cancellation, you may request export or deletion of your data within 30 days, subject to legal retention requirements.

7. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal data
• Object to or restrict certain processing activities
• Data portability (receive a copy of your data in a structured format)
• Withdraw consent where processing is based on consent
• Lodge a complaint with a supervisory authority

To exercise these rights, contact us at privacy@nooryakcrm.com.

8. Cookies & Tracking

We use cookies and similar technologies to maintain sessions, remember preferences, and analyze site usage. You can control cookies through your browser settings; disabling cookies may affect certain platform features.

9. International Transfers

Your information may be processed in countries other than your own. We ensure appropriate safeguards are in place when transferring data internationally, consistent with applicable data protection laws.

10. Children's Privacy

Nooryak CRM is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through a prominent notice on our platform. Continued use after changes constitutes acceptance of the updated policy.

12. Contact Us

For questions about this Privacy Policy or our data practices, contact:

• Email: privacy@nooryakcrm.com
• General inquiries: sales@nooryakcrm.com
• Phone: +91 87545 40844